Office Manager – Enterprise Urgent Care

Job Title:                    Clinic/Office Manager

Reports To:                Clinic Administrator

Supervises:                 Clinical and clerical employees at immediate clinic

Qualifications:           

1. Associates degree in Business or Management or High School Diploma with management experience or Certified Clinical position with recognized management potential.
2. Demonstrates an ability to supervise and direct clerical and clinical positions.
3. Demonstrates good communication and public relations skills; exhibits professional appearance and conduct.
4. Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in the performance of the clinic/office manager responsibilities.

Summary of Job Responsibilities:

• The Office/Clinic Manager is responsible for managing all aspects of clerical functions, their day-to-day operations, record maintenance of such functions, and training of personnel in clerical/computer positions within the clinic.  The Office/Clinic Manager serves a role as liaison to the public for all aspects of the clinic.  An Office/Clinic Manager with Clinical certification is also responsible for performing any and all services for which he/she is certified to perform as needed by the clinic.

Job Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervises all daily clinic functions, including coding and data entry.
• Keeps track of and calculates payroll for all employees.
• Interviews, selects, orients, trains, and manages members of the clinic/office team.
• Protects the confidentiality of patient and agency information through effective controls and direct supervision of clinical records.
• Supervises the use of office/patient records system and maintains a comprehensive working knowledge of the system including upgrades and enhancements.
• Maintains personnel files on all clerical and clinical personnel.
• Performs annual evaluations of the staff.
• Supervises supply requisition in both the office and the clinical areas of the practice.
• Supervises patient and insurance billing collections.
• Demonstrates the ability to handle confidential aspects of the position with integrity and maturity.
• Adheres to Ivy Creek Healthcare policies and procedures, maintaining strict patient information privacy standards.

The above specific responsibilities and duties are intended to be a representative summary of the major duties performed in the Clinic/Office Manager position.  The Manager may be requested to form job-related tasks other than those stated in this position. 

Working Conditions:

• Work is mostly inside, protected from weather conditions. Average noise levels. 
• Work requires standing and walking frequently. May also require bending and stooping.
• Work requires hearing ability and visual acuity.
• Subject to a fast paced, high stressed routine.
• Frequent telephone and computer activity.
• Frequently assigned to changing priorities.
• May be subject to verbal abuse by patients and family.

Pledge of Confidentiality:  Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient.  Furthermore, information will only be released internally on a need-to-know basis.  Employees will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.