Ivy Creek Healthcare is seeking two entry-level Information Technology Specialists for limited-term, grant-funded appointments focused on computer setup and helpdesk support. Continued employment depends on future grant funding. The Specialists will join the Technology team, report to the Information Technology Manager, and prepare computers and manage and resolve end-user support tickets.
Essential functions:
· Set up computers, install and configure hardware and software, and verify equipment is ready for use.
· Log, update, and track helpdesk tickets; troubleshoot routine computer and software issues; and document actions and resolutions.
· Keep end users informed of ticket status and coordinate with IT team members to escalate issues as needed.
Required Knowledge and Skills:
· Communicate clearly and professionally with end users and IT colleagues, and provide courteous customer service.
· Organize setup tasks and helpdesk tickets, follow procedures, and ensure accurate, timely follow-through.
· Apply working knowledge of hardware, software, and basic networking to computer setup and troubleshooting. Document tickets clearly and recognize when to escalate issues.
Required Education:
· High school diploma or equivalent, plus two years of experience.