Lake Martin Community Hospital is looking for a full time Night Shift ER registration clerk. Hours are 6a-6p.
Pay range is $12-$15/hr depending on experience
Shift Diff is included in any night shift worked.
ESSENTIAL JOB DUTIES AND RESPONSIBLITIES:
- Registers all E.R. and outpatients during assigned hours.
- Ensures that charges for non-emergency elective outpatient services are collected prior to the hospital providing services; (subject to the few exceptions noted in the hospital’s outpatient policy).
- Reviews all registration forms for E.R. and outpatients who are registered by others for accuracy and completeness and obtains and/or corrects such information as required.
- Determines charges for all E.R. patients and requests payment at the time of discharge.
- Explains hospital financial policies to all outpatients prior to registration (emergencies excepted).
- Explains HIPAA and Confidentiality to all outpatients prior to registration.
- Maintains E.R. and outpatient logs in accordance with state requirements.
- Handles the PBX system after 4:30pm each week day (Monday through Friday) and on weekends (Saturday and Sunday).
- Routinely accepts payments on patient accounts when the Business Office is closed and takes responsibility for turning in these monies/receipts to the cashier on her next scheduled shift.
- Assists nursing staff and medical staff when needed.
- Assists patient relatives and friends in emergency situations.
- Has a thorough working knowledge of the registration department including all policies and procedures.
- Maintains tact and courtesy in dealing with patients/visitors and physicians.
- Ability to establish and maintain effective working relationships with other employees and the public.
- Preserves the confidential nature of items of which he/she has knowledge.
- Maintains confidentiality in regards to patient information and hospital affairs.
- May be required to extend duty hours when an emergency arises.
- Represents a caring, friendly and professional attitude to the patient/family or public that he/she has contact with.
- Exercises patience, tact, a pleasant disposition and enthusiasm, as well as the willingness to handle difficult situations.
- Follows established hospital policies and infection control program.
- Assumes responsibility for self-improvement by attendance at in-service classes, staff meetings and education related to personal growth and departmental needs.
- Performs such other duties and tasks as may be assigned by the Registration Coordinator/Administrator.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
· Ability to communicate and understand medical terminology and to understand and carry out detailed oral and written instructions.
· Displays a willing, cooperative attitude at all times.
· Interpersonal skills required to instruct patients and their families, as well as, professional interaction with a variety of hospital personnel.
· Ability to walk and stand frequently.
· Knowledge of hospital policies and procedures, fire, safety, disaster plans and infection control policies.
· Knowledge of patient rights.