Administrative Assistant-Ivy Creek Hospice Lake Martin

ESSENTIAL JOB DUTIES AND RESPONSIBLITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office Mail / Phone / Fax
Take outgoing mail and retrieve incoming mail, distributing mail as appropriate
Unrolling the phones at the beginning of the day and rolling the phones at the end of the day to/from the answering service
Answering the telephone using proper telephone etiquette, transferring calls as necessary, taking messages and ensuring messages are delivered in a timely manner
Monitors fax machine and routes documents as appropriate
 
Software processes
 All duties involving patient medical records such as scheduling, scanning documents, creation of charts, creation of benefit periods, complete work flow from referral to admission to discharge, etc
Orders manager
Ensuring that all orders are signed within 30 days of being given
Notification of supervisor for outstanding/late orders
 Billing Manager
Verification of insurance benefits
 Assist billing agent with processing, submitting, and follow up of claims to all payor sources on a monthly basis
Assist leadership/billing agent with management of all financial data and reporting.  Processes routine lists, reports and forms related to entering, editing and processing of accounts receivable. 
Communicates with supervisor regarding late or missing documents required for billing
 
General Office Duties
Attends all staff meetings, participates fully, makes suggestions for improvements as identified
Maintains confidentiality of all patients’ health information.
Represents a caring, friendly and professional attitude to the patient/family or public that he/she has contact with.
Follows established hospital policies and infection control program.
Assumes responsibility for self-improvement by attendance at in-service classes, staff meetings and education related to personal growth and departmental needs.
Maintain copies of all utilized forms/packets ensuring professional, neat appearance and readily available to users
Any and all other duties as assigned
 
 
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
 
High School Degree or equivalent
Proficient in computer skills and office equipment
Knowledge of medical terminology
Billing experience preferred
Ability to communicate and understand and carry out detailed oral and written instructions.
Must be organized and detail oriented.
Ability to walk and stand frequently.
Interpersonal skills required to assist patients and their families, as well as, professional interaction with a variety of hospital/hospice personnel.
Knowledge of patient rights and responsibilities.
Knowledge of Agency’s services and availability.
Knowledge of hospital/hospice policies and procedures, fire, safety, disaster plans and infection control policies.
Knowledge of Medicare COPs, Medicaid Policies, State Licensure Rules and Regulations, Hospice Standards of Care, and Agency Policy and Procedures