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Front Desk Receptionist – Physicians Billing Group

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Our office is located inside Elmore Community Hospital, Wetumpka Alabama.

Position Overview: Works to facilitate patient flow and ensure an accurate and complete medical record for each patient. Duties not limited to any one physician or CRNP in the practice. Detail list below.

Essential Job Functions

  1. Greet and assist patients in a kind and friendly manner.
  2. Answer phone in a timely manner.
  3. Verify insurance, collect co-pays and other payments
  4. Daily Deposits
  5. Short incoming mail from Post Office and inter office mailing
  6. Print UBO4/1500 forms and Medical Records to send to Insurance Companies
  7. Give patient proper paperwork for Charity and Financial Agreements
  8. Update patient demographics as needed
  9. Ordering and maintaining office supplies
  10. Bank reconciliation clerk and provide support to posting clerk
  11. Perform other duties deemed from office manager and administration

Requirements

  1. Banking experience preferred – but not required
  2. Ability to communicate effectively in the English language in person, by phone and in writing.
  3. Maintain professional appearance and conduct at all times.
  4. Punctual, meticulous and reliable.
  5. Must be able to multitask.
  6. Smiling, friendly and courteous with the public.
  7. Effectively cope with typical job stress.
  8. Must be able to establish and maintain effective working relationship with managers and peers and have a team player attitude.

Working Conditions

            Work week are 5 days, Monday thru Friday

            Frequently exposed to noise and regular flow of patients around the office

            Frequently assigned to changing priorities

            Subject to stress, frustration and fatigue

            Maybe subjected to verbal abuse by patients and family.