Urgent care is a category of walk-in clinic focused on the delivery of ambulatory care in a dedicated medical facility outside of a traditional emergency room.
Primary care, or family care, is your main source for medical care. If you are looking for a family medicine or pediatric provider, click here to find out how we may be able to serve you.
Our Home Health teams consist of healthcare professionals offering home oriented alternatives to the patients that have recently been released from the hospital, had joint replacement, in need of stroke rehabilitation or suffering from cardiovascular disease.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
When this notice applies
This notice summarizes the privacy practices of Ivy Creek Healthcare affiliated covered entities, which include, but are not limited to: Elmore Community Hospital, Lake Martin Community Hospital, Wetumpka Urgent Care, Chilton Urgent Care, Ivy Creek Urgent Care of Enterprise, Ivy Creek Urgent Care of Tallassee, Carlile Pediatrics, Lake Martin Family Medicine, Lake Martin Pediatrics, Prattville Primary Care, River Region Family Medicine, Wetumpka Pediatrics, Ivy Creek Family Care of Millbrook, Ivy Creek Family Care of Holtville, Ivy Creek Hospice-Dadeville, Ivy Creek Hospice-Wetumpka, Ivy Creek Home Health, Lake Martin Home Health, Reliable Home Health, Ivy Creek Chronic Care, Lake Martin Pharmacy, Wetumpka Pharmacy and the medical staffs and personnel who provide you with care or services at these Ivy Creek Healthcare facilities. In addition, we may share information with each other for purposes described in this notice, including for our joint healthcare operations activities
We have a long-standing commitment to protecting the privacy rights of our patients. In keeping with this commitment, and as required by law, we:
How we may use and disclose health information
When you receive services or treatment at an Ivy Creek Healthcare facility, you will be asked to sign an acknowledgment of this notice that describes how we use and disclose information about you in ways that are permitted by federal law. The federal law provides for significant privacy protections of health information.
The following categories describe ways that we may use and disclose health information that identifies you. Some of the categories include examples, but not every type of use or disclosure of health information in a category is listed.
Except for the purposes described below, we will use and disclose health information only with additional written permission from you. If you give us permission to use or disclose health information for a purpose not discussed in this notice, you may revoke that permission at any time by sending a written request to our Chief Privacy Officer at the address listed at the end of this notice.
Protected Health information may also be disclosed to the Secretary of the Department of Health and Human Services for the purpose of investigating or determining the covered entity’s compliance with the HIPAA Privacy Rule.
You have the following rights regarding health information we maintain about you:
How to exercise your rights
To exercise your rights described in this notice (other than to obtain a copy of this notice), you must email firstname.lastname@example.org or send a request, in writing, to our Chief Privacy/Compliance Officer at the following address:
Chief Privacy/Compliance Officer, Ivy Creek Healthcare, 301 Mariarden Road; Dadeville, AL 36853. Phone# (256)825-7871 or email email@example.com
Or to Administrator at any the following addresses:
No other person, including a staff member, physician, nurse or clergy member, is authorized to accept a request to exercise your rights.
Complaints and questions
If you believe your privacy rights have been violated, you may file a complaint with us by contacting our Chief Privacy Officer at the address listed previously, or you may file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 877-696-6775, or visiting HHS. Gov/OCR/Privacy/HIPAA/Complaints/.
We may request your complaint be made in writing. We will not retaliate against you for filing a complaint.
If you have any questions about this notice, please contact our Chief Privacy Officer at (256)307-6412 or call the Administrator(s) at the numbers listed previously for Elmore Community Hospital and/or Lake Martin Community Hospital.
We will not retaliate against you for filing a complaint.
Changes to this notice
We reserve the right to change this notice. We reserve the right to make the revised or changed notice effective for health information we already have as well as for any information we receive in the future. We will post a copy of the current notice at Ivy Creek Healthcare facilities. The notice will contain the effective date on the first page.